Customer Success Manager, Enterprise AI Governance

Location: Arlington, Virginia, United States

Base salary: $120,000–$140,000 per year, commensurate with experience.

Company

hirify.global is an AI-native Public Benefit Corporation building an enterprise platform for responsible AI governance, backed by venture funding and serving regulated organizations.

What you will do

• Own onboarding and implementation for enterprise accounts across AI, legal, IT, and business stakeholders.
• Manage post-sale relationships for a portfolio of complex customers, driving adoption, retention, renewals, and expansion.
• Translate customer needs into platform configuration and workflow decisions, escalating technical requirements to engineering when appropriate.
• Advise customers on AI governance programs, including AI risk, the EU AI Act, NIST AI RMF, ISO 42001, cybersecurity, and compliance fundamentals.
• Run pilots and trials, support product launches with enablement and training, and provide structured customer feedback to product and engineering.
• Help develop AI Governance Enablement services and use AI tools to automate intake synthesis, health scoring, renewal preparation, and documentation.

Requirements

• 5+ years of Customer Success experience implementing AI or enterprise software solutions in large, complex organizations.
• Previous experience with governance, risk, or cybersecurity software.
• Ability to manage technical, compliance, and executive stakeholders within enterprise accounts.
• Technical proficiency to scope integrations and configurations and determine when engineering support is required.
• Working knowledge of AI risk, cybersecurity, or regulatory compliance frameworks such as the EU AI Act, NIST AI RMF, ISO 42001, or SOC 2.
• Experience running structured pilots or trials that convert into long-term contracts, with strong written, verbal, and executive-level presentation skills.

Nice to have

• Experience in financial services, healthcare, insurance, defense, or government.
• Familiarity with HubSpot, Notion, or similar CS and GTM tools.
• Experience building services or solutions offerings alongside a software product.
• Hands-on experience using AI tools for workflow automation or internal tooling.

Culture & Benefits

• Meaningful equity in an early-stage, venture-backed company.
• Health, dental, and vision coverage.
• Unlimited paid time off.
• 401(k).
• Direct collaboration with the CEO, CTO, founders, policy, solutions engineering, sales, and business development teams.