Senior Customer Success Manager (SaaS)

Location: Illinois, USA — Remote

Salary: $140,000–$155,000 yearly

Company

Nodes & Links is developing an AI-first SaaS platform for organizing and prioritizing work on large-scale construction and infrastructure projects.

What you will do

• Manage a portfolio of enterprise customer accounts as the primary post-sale contact.
• Lead customer onboarding and implementation activities.
• Build success plans linked to customer goals, product adoption, and measurable outcomes.
• Run regular customer meetings, business reviews, and value discussions with senior stakeholders.
• Monitor customer health, product usage, and engagement to identify risks and expansion opportunities.
• Drive renewals and support expansion while sharing customer feedback with Product and Engineering.

Requirements

• At least 5 years of experience in a relevant customer-facing role.
• Experience managing enterprise SaaS customers.
• Proven experience with onboarding, adoption, retention, and renewal management.
• Strong stakeholder management and communication skills, including confidence with senior customer contacts.
• Proactive, commercially minded, and customer-focused approach.

Nice to have

• Experience in construction, infrastructure, project controls, or a related industry.
• Familiarity with Primavera P6 or similar planning tools.
• Experience with complex workflows, data-driven platforms, or technical SaaS products.
• Exposure to QBRs, executive reporting, and value-led account management.

Culture & Benefits

• Mission-driven startup environment focused on scaling the company.
• Equity in Nodes & Links.
• Health insurance and 401(k) plans.
• Remote work budget of $500 in the first year and $500 in the second year.
• Personal development budget of $1,000 per year.
• Annual workation trip and additional leave for weddings or civil partnerships.