Senior Customer Success Manager (AI)

TL;DR

Senior Customer Success Manager (AI): Leading relationships with enterprise customers for an AI-first SaaS platform focused on large-scale project organization with an accent on onboarding, adoption, and retention. Focus on building success plans, managing complex post-sale lifecycles, and driving account expansion.

Location: Remote (Illinois, USA)

Salary: $140,000–$155,000 per year

Company

An AI-first SaaS startup developing a platform to help manage and prioritize very large-scale projects in construction and infrastructure.

What you will do

• Manage a portfolio of enterprise customer accounts as the primary post-sale contact.
• Lead onboarding and implementation activities to ensure customers realize long-term value.
• Build success plans tied to specific customer goals and measurable outcomes.
• Run regular business reviews and value conversations with key stakeholders.
• Monitor customer health and product usage to proactively identify risks and opportunities.
• Act as the internal voice of the customer, providing feedback to Product and Engineering teams.

Requirements

• Must be based in Illinois, USA.
• At least 5 years of experience in CSM, Technical Account Management, or Implementation Management.
• Proven track record of managing Enterprise SaaS customers through the full post-sale lifecycle.
• Strong expertise in onboarding, adoption, retention, and renewal management.
• Excellent stakeholder management and communication skills for senior-level contacts.

Nice to have

• Experience in construction, infrastructure, or project controls industries.
• Familiarity with Primavera P6 or similar planning tools.
• Experience with complex workflows and data-driven technical SaaS products.
• Experience conducting QBRs and executive reporting.

Culture & Benefits

• Equity in the company.
• Health insurance and 401K plans.
• Remote work budget ($500 for year 1, $100 for year 2).
• Annual personal development budget of $1,000.
• Annual team workation trips to international destinations.
• Additional leave for weddings or civil partnerships.