Salesforce Digital Platform Lead (CRM)

Location: Cambridge, Massachusetts, United States; 70% in-office work model. Only U.S. persons are eligible due to export control requirements, and visa sponsorship is not available.

Salary: $167,000–$300,700 per year, with possible discretionary bonus, incentive compensation, or equity award.

Company

hirify.global develops mRNA technology and medicines across a broad range of diseases, with a focus on scientific progress and healthcare innovation.

What you will do

• Lead the Customer Engagement Platform from design through Salesforce implementation, go-live, stabilization, and steady-state operations.
• Own the CRM, service, marketing, telephony, and related engagement technology ecosystem, ensuring scalable architecture and sustainable operations.
• Establish data ownership and governance across Salesforce, SAP, MDM, analytics, and enterprise data platforms.
• Define the CRM roadmap, including automation, AI-enabled capabilities, intelligent workflows, and omnichannel engagement.
• Lead integration strategy, governance, release management, DevOps, production support, and continuous improvement.
• Manage system integrators, vendors, offshore delivery teams, platform budgets, licensing, and cost optimization while aligning business and technology stakeholders.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
• 10+ years of experience leading enterprise digital platforms, CRM programs, or customer engagement technologies.
• Proven experience with large-scale Salesforce implementations or platform transformations.
• Strong experience in architecture, integrations, data migration, production support, data governance, and customer data management.
• Experience integrating CRM platforms with SAP, MDM, middleware, and enterprise data platforms.
• Experience managing vendors, system integrators, offshore teams, budgets, and delivery in complex regulated environments.

Nice to have

• Experience with Salesforce CRM, Service, Marketing, Data, or related ecosystem capabilities.
• Experience in life sciences, healthcare, or another regulated industry.
• Experience with contact center platforms, omnichannel engagement, and global platform rollouts.
• Familiarity with automation or AI-enabled CRM capabilities.
• Experience in vaccines, oncology, or specialty care.

Culture & Benefits

• 70/30 in-office working model emphasizing collaboration, innovation, and mentorship.
• Healthcare coverage and voluntary benefit programs.
• Fitness, mindfulness, mental health, family planning, fertility, adoption, and surrogacy support.
• Paid vacation, volunteer days, sabbatical, global recharge days, and discretionary year-end shutdown.
• Savings and investment programs, plus location-specific benefits.