Service Operations Coordinator (Manufacturing)

Location: Norwood, Massachusetts, United States of America

Starting salary: $35–$38 per hour

Company

hirify.global designs, manufactures, sells, and services mechanical testing systems used by manufacturing companies to collect data for component and material design.

What you will do

• Process service contracts, purchase orders, renewals, and service calls.
• Generate and coordinate quotations for machine moves, IQ/OQ projects, installations, and other specialized services.
• Coordinate with Service Sales, Customer Support, Finance, Logistics, Field Service, and Operations teams.
• Maintain accurate customer and equipment data across business systems.
• Track specialized service projects through the quotation and order lifecycle.
• Review service documentation before billing and support RMAs, trade-ins, billing activities, and process improvement initiatives.

Requirements

• 2–4 years of experience in customer service, sales support, service administration, or project coordination.
• Associate degree in Business, Accounting, Operations, or a related field.
• Strong organizational, communication, interpersonal, and project coordination skills.
• Ability to manage multiple complex tasks and deadlines simultaneously.
• Proficiency with Microsoft Office and CRM/ERP business systems.
• Strong attention to detail and ability to collaborate across departments.

Culture & Benefits

• Established global organization with a focus on core values and teamwork.
• Opportunities for personal and career development.
• Equal employment opportunity and fair treatment throughout the hiring and employment relationship.