Project Support Coordinator - PCC

TL;DR

Project Support Coordinator - PCC (IT Operations): Coordinating customer requests, incidents, orders, and cross-functional activities across sales, services, testing, and production with an accent on SLA adherence, order accuracy, and customer communication. Focus on monitoring queues, resolving escalations, managing inventory-related issues, and improving operational procedures in a high-volume IT services environment.

Location: Fully onsite in Wilmington, Ohio, United States. Applicants must be authorized to work for any employer in the U.S.; employment visa sponsorship or transfer is not available.

Salary: $20.43–$25.91 per hour.

Company

hirify.global is a Fortune 1000 IT solutions provider delivering hardware, cloud, cybersecurity, and professional IT services to businesses, schools, and government agencies.

What you will do

• Monitor incident and case queues, process customer and sales requests, and meet established SLAs and quality standards.
• Coordinate orders and activities across sales, services, testing, production, and other Technology and Integration Distribution Center departments.
• Act as the first point of contact and liaison for customers, management, and internal teams.
• Track order progress, inventory issues, delays, and escalations through successful resolution.
• Create and maintain standard operating procedures, job aids, and process documentation.
• Attend customer meetings, stay informed about project changes, and recommend continuous process improvements.

Requirements

• Authorization to work for any U.S. employer; no employment visa sponsorship or transfer is available.
• Excellent verbal and written communication, listening, interpersonal, problem-solving, and de-escalation skills.
• Intermediate Microsoft Office/O365 and Excel skills, including VLOOKUP, XLOOKUP, and basic pivot tables.
• Data entry accuracy of 99% and typing speed of at least 40 words per minute.
• Basic knowledge of supply chain management, order processing, inventory management, service work orders, and change control.
• Ability to manage customer requests from intake through resolution while meeting quality requirements and SLAs.

Nice to have

• Experience with CRM, ERP, incident, or case management applications.
• Understanding of sales processes, SLO/SLA requirements, root cause analysis, and process improvement.
• Intermediate analytical, organizational, and time-management skills.
• Learning agility and the ability to execute complex instructions independently.

Culture & Benefits

• Supportive workplace focused on collaboration, fresh thinking, and helping customers.
• Medical insurance, competitive compensation, and 401(k) plans.
• Paid vacation, sick time, Wellness Time Off, and Volunteer Time Off.
• Free therapy visits, mental health coaching, meditation resources, and other well-being support.
• Standard indoor office environment with regular computer use and limited lifting requirements.