Project Support Coordinator - PCC

Location: Wilmington, Ohio, United States; fully onsite attendance is required.

Salary: $20.43–$25.91 per hour.

Company

hirify.global provides IT hardware, software, cloud solutions, and support services that help organizations manage operations, workforce technology, and data security.

What you will do

• Monitor incident and case queues, address requests, and meet established SLAs and quality standards.
• Process and manage customer orders, sales support cases, testing orders, and production orders.
• Coordinate activities across technology, integration, sales, services, and distribution teams.
• Act as the initial customer contact and liaison between clients, management, and internal departments.
• Monitor inventory issues, reports, order delays, and escalations through resolution.
• Create process documentation, attend customer meetings, support team training, and recommend continual improvements.

Requirements

• Must be authorized to work for any employer in the United States.
• Must work fully onsite at the approved work location.
• Excellent verbal and written communication, listening, interpersonal, problem-solving, and de-escalation skills.
• Intermediate Microsoft Office/O365 and Excel skills, including VLOOKUP, XLOOKUP, and basic pivot tables.
• At least 99% data-entry accuracy and typing speed of 40 words per minute or higher.
• Basic knowledge of supply chain management, order processing, inventory management, service work orders, and change control.

Nice to have

• Experience with CRM, ERP, incident management, or case management applications.
• Knowledge of sales processes and SLO/SLA requirements.
• Analytical skills, organizational and time-management skills, and root cause analysis experience.
• Learning agility and the ability to handle intermediate to complex instructions independently.

Culture & Benefits

• Supportive workplace focused on collaboration, fresh thinking, and helping others.
• 401(k) plans, medical insurance, paid vacation, and sick leave.
• Wellness and Volunteer Time Off days.
• Free therapy visits, mental health coaching, meditation resources, and other well-being support.
• Standard indoor office environment with frequent computer and keyboard use.