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Описание вакансии
TL;DR
Support Specialist (FinTech): Handling customer requests in Telegram chats and resolving standard issues according to internal procedures with an accent on Russian-language communication, execution, and attention to detail. Focus on escalating complex cases to the team lead and maintaining consistent support quality in a 2/2 shift schedule.
Support Specialist | ID: 1995
Company: Brusnika
Industry: FinTech
Work mode: Remote
Description:
International project is looking for a Russian-speaking Support Specialist to handle customer appeals via Telegram chats.
Responsibilities:
- Process incoming requests and communicate with users in chats;
- Resolve standard issues according to internal procedures;
- Escalate complex cases to the team lead.
Requirements:
- 6+ months of support/customer service experience;
- Fluent Russian, attention to detail and strong execution;
- Candidates must be based outside Russia.
Conditions:
- Fully remote work (2/2, 08:00–20:00);
- Income from 1,000/month (4,000 per shift + KPI up to 20,000, paid overtime).
Company: Brusnika
Industry: FinTech
Work mode: Remote
Description:
International project is looking for a Russian-speaking Support Specialist to handle customer appeals via Telegram chats.
Responsibilities:
- Process incoming requests and communicate with users in chats;
- Resolve standard issues according to internal procedures;
- Escalate complex cases to the team lead.
Requirements:
- 6+ months of support/customer service experience;
- Fluent Russian, attention to detail and strong execution;
- Candidates must be based outside Russia.
Conditions:
- Fully remote work (2/2, 08:00–20:00);
- Income from 1,000/month (4,000 per shift + KPI up to 20,000, paid overtime).
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