Customer Support Specialist (Crypto-Card / Crypto-Wallet)

Location: Remote; Minsk. Work schedule: 2/2 shift pattern with two 12-hour shifts from 8:00 AM to 8:00 PM UTC+2 / UTC+3.

Salary: up to $1,500 gross per month.

Company

Licensed fintech company building infrastructure for stablecoin and digital asset payments, including a non-custodial crypto wallet and spending card used by consumers and businesses across more than 130 countries.

What you will do

• Own incoming customer and business partner requests through full-cycle investigation and resolution.
• Resolve verification, regulatory, payment, and dispute-related questions with Legal and Compliance.
• Identify bugs, reproduce errors, and track fixes with Development and QA.
• Provide product guidance for the crypto wallet, spending card, and payment features.
• Maintain the internal knowledge base and represent customer feedback in product and process improvements.
• Work with Zendesk, Intercom, Jira, and other support tools.

Requirements

• At least 2 years of customer support experience with crypto wallets or cards.
• English at B2+ level for text-based customer communication.
• Native Russian or Belarusian speaker with excellent written communication skills.
• Strong understanding of payment processes, including 3DS, chargebacks, settlements, and holds.
• Ability to analyze complex cases, resolve disputes, investigate root causes, and maintain a high level of attention to detail.

Culture & Benefits

• Fully remote work with flexible hours in a globally distributed team.
• Career growth and professional development opportunities in fintech.
• Continuous learning with access to tools, resources, and guidance from industry experts.
• Open feedback culture with regular 1:1s and transparent performance reviews.
• Opportunity to improve how users interact with digital financial technologies.