IT Support Administrator

Location: Rochester, New York, United States; hybrid workplace

Salary: $19.71–$29.33 per hour

Company

hirify.global provides custom software, cloud, data, and AI solutions, including platforms for schools and organizations.

What you will do

• Deploy, configure, and maintain Windows and Mac workstations and employee IT assets.
• Provide technical support for hardware, software, operating system, network, application, and access issues.
• Manage support queues by prioritizing, investigating, routing, and resolving requests according to service expectations.
• Support onboarding and offboarding through account provisioning, device preparation, and access administration.
• Administer Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Entra ID, and Microsoft Intune.
• Assist with security tasks, third-party applications, documentation, endpoint management, and critical alerts.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, or equivalent education and experience.
• At least two years of experience in IT help desk, desktop support, systems administration, or technical support.
• Experience supporting Microsoft 365, Windows, Windows Server, macOS, and Apple Business Manager.
• Experience with Microsoft Intune, Entra ID, Office 365, SharePoint, ticketing systems, and technical documentation.
• Applicants must be authorized to work for any employer in the United States.
• Employment visa sponsorship is not available.

Nice to have

• Experience with cloud-based platforms or managed service environments.
• Experience with monitoring platforms, alerting systems, or incident management processes.

Culture & Benefits

• Flexible time off.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Company-paid life and disability insurance.
• Professional development opportunities.
• After-hours support rotation for critical alerts, outages, and escalations.