9 часов назад
IT Support Technician (Manufacturing)
21 - 29$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Technician (Manufacturing) (Windows/Microsoft 365): Providing Tier 1–3 end-user support and maintaining employee devices, networks, printing, conference room systems, and connected manufacturing equipment with an accent on reliable technology operations across engineering, manufacturing, and corporate functions. Focus on troubleshooting complex hardware, software, connectivity, and endpoint issues, supporting 24/7 manufacturing operations, and integrating specialized production devices securely.
Location: Devens, Massachusetts, United States
Hourly pay: $21.50–$29.59 for Level 1, $26.77–$36.81 for Level 2, and $30.62–$42.11 for Level 3.
Company
develops and operates industrially scalable laser metal additive manufacturing and precision machining capabilities for aerospace, defense, medical, and other essential industries.
What you will do
- Deliver Tier 1–3 technical support for hardware, software, operating systems, networks, endpoints, printers, and peripherals.
- Manage the complete IT asset lifecycle, including procurement, inventory, deployment, maintenance, recovery, and secure disposal.
- Provision, configure, deploy, repair, and upgrade workstations, laptops, mobile devices, and related peripherals.
- Support wired and wireless connectivity, including TCP/IP, VLAN assignments, endpoint configuration, and network-connected manufacturing equipment.
- Maintain printing, conference room, audio/visual, and video conferencing systems, including occasional after-hours support for critical meetings and events.
- Create technical documentation, knowledge base articles, and user guides while partnering with engineering and infrastructure teams to improve support workflows.
Requirements
- High school diploma, GED, or equivalent education and experience.
- At least 1 year of enterprise end-user technology support experience, including deployment, configuration, troubleshooting, and repair.
- Working knowledge of IP networking, TCP/IP, DNS, DHCP, device connectivity, and basic network troubleshooting.
- Experience supporting Windows operating systems and Microsoft 365.
- Strong customer service, communication, and problem-solving skills, including the ability to explain technical concepts to non-technical users.
Nice to have
- Experience with macOS, Linux, and Apple iOS.
- CompTIA A+, Network+, Microsoft Certified, or equivalent certifications.
- Experience supporting mission-critical systems in fast-paced environments.
Culture & Benefits
- Inclusive culture focused on ownership, quality, curiosity, accountability, and continuous learning.
- Medical, dental, vision, and life insurance.
- Generous paid time off.
- 401(k) plan with company match.
- Competitive salary and equity package.
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