Strategic Account Manager, Dealer Solutions Account Management (CRM)

Location: Virtual, Nova Scotia, Canada; travel required 60–75% depending on territory size and dealer visit requirements.

Company

hirify.global provides automotive dealer solutions spanning CRM, DMS, Service, and Marketing products.

What you will do

• Own relationships with a defined portfolio of automotive dealer rooftops or dealer groups.
• Lead renewal preparation, negotiation strategy, contract execution, and retention efforts.
• Build quarterly and annual account plans covering customer goals, product adoption, risks, and expansion opportunities.
• Drive cross-sell and upsell revenue across CRM, DMS, Service, and Marketing solutions.
• Partner with Performance Managers, Product SMEs, Customer Success, Support, Product, Professional Services, and Marketing.
• Monitor customer health, utilization, satisfaction, support trends, and performance KPIs while coordinating recovery plans and escalations.

Requirements

• Must be based in Nova Scotia, Canada.
• 3–6+ years of experience in automotive SaaS, dealership technology, or automotive retail operations.
• Strong understanding of dealership workflows across fixed operations, variable operations, CRM, and marketing.
• Experience managing a customer book of business with responsibility for retention and expansion.
• Excellent communication, relationship-building, presentation, data analysis, and recommendation skills.
• Ability to work with dealer leadership, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field representatives.

Nice to have

• Experience with automotive DMS, CRM, fixed-ops service scheduling and inspection, or marketing platforms.
• Background in dealership operations, BDC, service-lane management, sales management, or digital marketing.
• Familiarity with OEM programs, certification requirements, and compliance standards.
• Experience with account planning, mutual success plans, or customer health-scoring frameworks.

Culture & Benefits

• Virtual work arrangement from Nova Scotia.
• Frequent dealer travel, typically 60–75% depending on territory requirements.
• Cross-functional collaboration with product, customer, support, professional services, and marketing teams.
• Success measured through renewal rate, churn reduction, net dollar retention, expansion revenue, adoption, customer satisfaction, and escalation reduction.