Account Manager II (Marketing)

TL;DR

Account Manager II (Marketing): Managing a portfolio of customer accounts within the company product suite with an accent on retention, customer satisfaction, and growth. Focus on communicating digital marketing strategies, analyzing campaign performance, and ensuring exceptional customer experiences through proactive relationship management.

Location: Must be based in Nova Scotia, Canada

Salary: $18.50 CAD hourly, plus monthly bonus incentives

Company

hirify.global is a long-standing digital identity authority helping businesses secure domains, protect brands, and manage their online presence.

What you will do

• Act as the primary point of contact for customers regarding online marketing and website services.
• Communicate campaign strategies, updates, and performance data to assigned customers.
• Analyze marketing campaign performance and provide actionable recommendations.
• Resolve customer issues using active listening and empathy to ensure retention.
• Collaborate with internal specialists to ensure campaign alignment with customer goals.
• Mentor team members and participate in workshops to increase overall team expertise.

Requirements

• Must be based in Nova Scotia, Canada
• Minimum 2 years of professional experience in a customer-facing role.
• Strong verbal and written communication skills.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Proven ability to multitask, stay organized, and work independently.
• Strong passion for customer service and problem-solving.

Nice to have

• Prior experience in online marketing.

Culture & Benefits

• Flexible work environment with options for remote, hybrid, or office-based work.
• Commitment to work-life balance and employee well-being.
• Inclusive culture with over 20 affinity groups for networking.
• Opportunities for career growth, mentorship, and learning across different business aspects.