Account Services II (Online Marketing)

Location: Remote, Nova Scotia, Canada

Salary: $18.50 CAD per hour, plus monthly bonus incentives.

Company

hirify.global helps businesses establish and protect their digital presence through domain, website, online marketing, and digital security services.

What you will do

• Manage a portfolio of customer accounts within the online marketing and website services product suite.
• Communicate campaign strategies, updates, performance data, recommendations, and next steps through regular phone and email contact.
• Build long-term customer relationships and support retention, satisfaction, and account growth.
• Analyze online marketing campaign performance and create web performance reports.
• Resolve customer issues and escalations, identify root causes, de-escalate concerns, and communicate customer feedback to department leaders.
• Mentor team members and contribute to workshops, training, and projects as a subject matter expert.

Requirements

• At least two years of professional experience involving direct interaction with people or customers.
• Excellent verbal and written communication, customer service, empathy, and people skills.
• Self-motivated, organized, able to multitask, and capable of effective decision-making.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to manage customer escalations, de-escalate concerns, solve problems, and retain customers with minimal supervisor input.
• Ability to maintain expected productivity and quality standards within required time frames.

Nice to have

• Prior online marketing experience.

Culture & Benefits

• Work-from-home, hybrid, and office work environments are available across the company; this role is listed as remote in Nova Scotia, Canada.
• Emphasis on work-life balance, diversity, inclusion, and belonging.
• Learning and development opportunities, mentoring, and opportunities to take on new responsibilities.
• More than 20 affinity groups supporting networking and connection among employees globally.