Account Manager (Golf)

Location: Montreal, Quebec preferred; remote candidates within Canada are also considered.

Salary: 95,000–105,000 CAD annually, including the variable component, for work performed in Ontario.

Company

hirify.global provides a cloud commerce platform that unifies online and physical operations for retail, hospitality, and golf businesses in over 100 countries.

What you will do

• Manage a portfolio of golf course customers and help them maximize the value of the hirify.global platform.
• Drive product usage, add-ons, account growth, and adoption of new product launches.
• Define customer success criteria and coordinate with Sales, Services, Support, and Product teams.
• Act as an escalation point for issues affecting major customers and improve customer satisfaction.
• Identify reference-account and marketing case-study opportunities while reporting on portfolio health, CSAT, and NPS.
• Represent customer needs internally and contribute to improvements in account management and customer success processes.

Requirements

• Experience managing an extended and complete sales cycle.
• Experience working with major corporations and maintaining SLAs.
• Strong focus on customer satisfaction, consultative selling, and understanding business needs.
• Knowledge of and passion for the golf industry, POS, and management best practices.
• Consultative, analytical, solutions-oriented, self-motivated, organized, and results-driven approach.
• Bilingual English and French communication skills are strongly preferred.

Culture & Benefits

• Flexible work environment with remote work policies and flexible paid time off.
• Equity options, pension contributions, and health and wellness support.
• Training opportunities and career-development support.
• Volunteer time, employee-led interest groups, social committees, and sponsored sports teams.
• Computer purchase program and enhanced parental leave.