2 дня назад
Account Manager - Mid-Market - Workleap (12-month Contract)
80 000 - 90 000CAD
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Account Manager - Mid-Market (SaaS): Managing and expanding a $1M–$5M ARR book of accounts through renewals, pricing migration, and multi-module adoption with an accent on commercial judgment, customer value, and pipeline accuracy. Focus on reducing churn risk, closing difficult pricing conversations, and using AI tools to prepare account strategies and outreach.
Location: Canada - Remote; access to the Montreal office and in-person gatherings twice a year.
Base salary: $80k–$90k CAD per year; OTE: $115k–$130k.
Company
is a Montreal-based technology company building software products including Agent and ShareGate for workplace management and Microsoft 365 migration and governance.
What you will do
- Manage and grow a book of mid-market accounts through renewal conversations, retention work, and expansion.
- Lead customer conversations and close the migration from legacy pricing to the platform pricing model.
- Drive adoption of multiple modules, including Agent.
- Identify churn risks early, escalate with action plans, and conduct Mid-Term Value Reviews.
- Maintain an accurate HubSpot pipeline and use AI tools such as Claude, Copilot, and ChatGPT to prepare for calls and improve outreach.
- Contribute to account-management playbooks and share learnings with the growing team.
Requirements
- 2+ years of experience in an Account Manager or Customer Success Manager role with a renewal quota.
- Experience managing an ARR book in the $1M–$5M range.
- Ability to lead difficult commercial conversations involving price increases, customer pushback, and migrations.
- Strong CRM hygiene and pipeline-management discipline.
- Daily working experience with AI tools such as Claude, Copilot, or ChatGPT.
- Experience in a scale-up or high-growth environment.
Nice to have
- Experience with pricing or packaging changes for existing customers.
- Player-coach experience, including sharing learnings and helping build team practices.
Culture & Benefits
- High-trust, collaborative, customer-first team environment.
- Family health insurance, telemedicine, and an annual wellness budget.
- Flexible vacation policy.
- Remote work with access to the Montreal office.
- In-person team gatherings twice a year and Claude access for everyone.
Hiring process
- Recruiter call followed by a virtual interview with the hiring manager.
- Take-home case study followed by a discussion with future colleagues.
- AI may support parts of the process, while hiring decisions remain human.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →