Customer Success Manager

Location: Sydney, Australia; hybrid working combining remote work with in-person collaboration. Full-time Australian working rights are required.

Company

hirify.global operates online vehicle marketplaces that help people and businesses buy and sell vehicles.

What you will do

• Manage a portfolio of 300 automotive dealer customers through a digital-first engagement model.
• Act as the primary customer contact, providing proactive support, strategic advice, and tailored solutions.
• Use customer insights, platform data, and performance reporting to improve product adoption, engagement, and retention.
• Educate customers about new features and best practices for maximizing subscription value.
• Identify opportunities to grow customer value through subscription optimization and additional products and services.
• Collaborate with Advertising Specialists, Account Executives, and Onboarding teams across the customer lifecycle.

Requirements

• 1–3 years of experience in Customer Success, Account Management, or Client Services.
• Experience in a SaaS, technology, or digital business.
• Strong customer relationship-building, communication, and stakeholder management skills.
• Confidence using data and insights to identify opportunities and communicate value.
• Strong organization skills and the ability to manage multiple priorities.
• Full-time Australian working rights and successful completion of a National Police Record check are required.

Culture & Benefits

• Hybrid working with flexible remote and in-person collaboration.
• Collaborative environment with opportunities to learn from experienced colleagues.
• 24 weeks of paid parental leave for primary caregivers and four weeks for secondary caregivers.
• Six weeks of paid gender-affirming care leave.
• Hackathons, continuous learning opportunities, wellbeing initiatives, and flexible leave options.
• Inclusive workplace with support for accessibility adjustments and work-life balance.