Development Support Engineer

Location: Onsite at hirify.global Corporate HQ in Irving, Texas, United States

Salary: $77,400–$135,400 annually, plus incentive eligibility.

Company

hirify.global provides healthcare technology, analytics, enterprise application, and data-driven platform services.

What you will do

• Investigate production issues involving logs, SQL and data patterns, failed jobs, alerts, workflows, APIs, integrations, reporting, access, configuration, and application behavior.
• Analyze platform dependencies, monitoring events, and system health indicators to identify causes and resolution paths.
• Perform Tier 2 triage and prepare evidence-based escalation summaries for Product Engineering, Platform Engineering, and Data Engineering.
• Improve incident intake, classification, ownership clarity, escalation readiness, and stakeholder communication.
• Develop and maintain runbooks, SOPs, known-error articles, diagnostic checklists, and support documentation.
• Support RCA documentation, corrective action tracking, and initiatives to reduce recurring production incidents.

Requirements

• At least 2 years of relevant experience in application support, production support engineering, software engineering, DevOps, SRE, technical systems analysis, monitoring, observability, or technical product support.
• Strong troubleshooting, SQL and data analysis, log analysis, stack trace analysis, monitoring review, and technical documentation skills.
• Experience supporting enterprise applications, cloud-hosted services, integrations, APIs, reporting platforms, or data-driven systems.
• Strong verbal and written communication skills for technical and non-technical audiences.
• Relevant degree preferred.

Nice to have

• Experience with Databricks, Azure, Spark, data pipelines, observability tools, ServiceNow, Azure DevOps, Python, Splunk, Datadog, or Application Insights.
• Familiarity with ITSM/ITIL, Incident Management, Problem Management, RCA, corrective and preventive action, or known-error management.
• Experience using AI-assisted tools to improve diagnostics, documentation, support workflows, or automation.
• Experience with healthcare technology, analytics platforms, enterprise SaaS, or data-driven systems.

Culture & Benefits

• Inclusive environment supporting employee engagement, authenticity, and contribution.
• Extensive opportunities for personal and professional development.
• Comprehensive employee benefits plan.
• Incentive-eligible compensation.