Application Production Support Analyst I

Location: Jersey City, New Jersey, United States

Salary: $80,000–$95,000 annual base salary plus annual target bonus

Company

hirify.global is a global financial services firm providing investor services, capital partners services, specialist expertise, and technology solutions.

What you will do

• Assist with triage and resolution of application incidents under senior team guidance.
• Monitor application health and performance using established procedures and daily operational checklists.
• Gather information for root cause analysis and document findings, known issues, and solutions.
• Update incident records and recurring issue tracking in ServiceNow or similar repositories.
• Support troubleshooting during outages, service disruptions, and incident calls.
• Communicate task progress, incident status, and escalations to relevant team members.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field, or equivalent experience.
• 2–5 years of relevant experience; internships or entry-level IT and support experience are acceptable.
• Foundational understanding of application support, incident and problem management, monitoring, and escalation.
• Ability to follow documented procedures, identify abnormalities, and escalate issues appropriately.
• Strong attention to detail, communication skills, teamwork, and willingness to learn.
• Familiarity with Microsoft Office applications.

Nice to have

• Experience with financial services or enterprise applications.
• Familiarity with ServiceNow, Splunk, or other monitoring and observability tools.
• Basic understanding of ITIL concepts.

Culture & Benefits

• Mentoring and guidance from experienced leaders.
• Collaborative environment focused on problem-solving and knowledge sharing.
• Benefits supporting long-term savings, healthcare, income protection, professional development, and time off.
• Opportunities to contribute ideas and expand impact beyond the daily role.