IT Support Specialist (Aerospace)

Location: On-site in Folsom, California, United States

Salary: $75,000–$130,000 USD base salary per year

Company

hirify.global develops mission-critical technologies for space, defense, and national security applications.

What you will do

• Provide hands-on Tier 1–3 support for hardware, software, operating systems, access, collaboration tools, peripherals, and conference-room technology.
• Troubleshoot Windows, macOS, Microsoft 365, endpoint management, identity and access, VPN, printers, mobile devices, and local connectivity.
• Manage laptop, desktop, mobile, peripheral, and accessory provisioning, refresh, repair, decommissioning, inventory, and secure returns.
• Support onboarding, offboarding, access changes, local IT stock, equipment readiness, and least-privilege access workflows.
• Assist with secure-site operations, local network and infrastructure touchpoints, audits, site activations, moves, and equipment refreshes.
• Create documentation and troubleshooting guides, identify recurring issues, and collaborate with IT operations, cybersecurity, networking, facilities, and program stakeholders.

Requirements

• High school diploma or equivalent and 3+ years of hands-on IT support, desktop support, service desk, systems administration, or field support experience.
• Active Top Secret security clearance at the time of hire and the ability to maintain clearance eligibility.
• Experience with Windows, macOS, Microsoft 365, endpoint management, identity and access, collaboration tools, printers, peripherals, and enterprise applications.
• Working knowledge of networking fundamentals, endpoint security, device lifecycle management, ticketing systems, and IT service management practices.
• Ability to work independently in an on-site role while following cybersecurity, change-management, export-control, CUI, and government security requirements.
• U.S. Person status required for ITAR and export-control eligibility. Ability to lift, move, or carry IT equipment weighing up to 50 pounds.

Nice to have

• Experience in classified, secure, aerospace, defense, DoD, or government-contractor environments.
• Experience with Microsoft Intune, Entra ID, Active Directory, Defender, GCC High, ServiceNow, Jira, Halo, Zendesk, Jamf, or similar tools.
• Security+, Network+, A+, Microsoft, ITIL, or comparable certifications.
• Experience with CUI, ITAR/EAR, CMMC, conference-room technology, AV support, local networks, or executive and engineering-user support.

Culture & Benefits

• Flexible Time Off supporting work-life balance.
• Medical, dental, and vision coverage for employees and families, with significant company premium contributions.
• 401(k) plan with a 50% company match on contributions up to 8%.
• Wellness programs, gym membership options, voluntary benefits, and employee support resources.
• Mission-driven work alongside a technical team developing space, defense, and national security technologies.