IT Support Technician III

Location: Onsite at the Broomfield, Colorado facility, United States. U.S. citizenship and the ability to obtain and maintain a U.S. government security clearance are required.

Salary: $90,000–$118,000 base salary per year.

Company

hirify.global designs, develops, and manufactures jet propulsion systems using additive manufacturing for unmanned aerial defense and the U.S. defense industrial base.

What you will do

• Provide advanced Tier I and Tier II support for complex hardware, software, networking, and user access issues.
• Troubleshoot escalated issues across enterprise IT systems and services.
• Deploy, configure, track, and manage the lifecycle of computers, mobile devices, peripherals, and other IT assets.
• Administer Windows, Office 365, Entra ID, Endpoint Management, user accounts, security controls, and endpoint compliance.
• Maintain IT documentation, standard operating procedures, knowledge base resources, and support workflows.
• Partner with infrastructure, security, engineering, manufacturing, and business teams while mentoring junior IT support staff.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience may be considered.
• At least 5 years of experience in IT support, desktop support, systems administration, or related technical roles, or equivalent work experience.
• Advanced knowledge of Microsoft Windows and Office 365, with strong experience in Entra ID, Endpoint Management, and enterprise device management.
• Strong troubleshooting skills across hardware, software, operating systems, and networking environments, including Tier II and complex user issues.
• Understanding of cybersecurity practices, endpoint security, IT compliance, documentation, and process improvement.
• U.S. citizenship and eligibility to obtain and maintain a U.S. government-issued security clearance.

Nice to have

• CompTIA A+, Network+, Security+, Microsoft, or other IT certifications.
• Experience in aerospace, defense, manufacturing, or regulated environments.
• Experience supporting Ansys, Autodesk, Siemens, SolidWorks, CAD/CAM/CAE licensing, ERP, MES, or manufacturing systems.
• Experience with Microsoft Teams Rooms, automation, scripting, or PowerShell.
• Ability to routinely lift 20–25 lbs and occasionally lift and move 50+ lbs.

Culture & Benefits

• Medical, dental, life, and short- and long-term disability coverage from day one.
• 401(k) retirement savings plan with company match.
• Bonus eligibility and company equity for every role.
• Inclusive workplace committed to equal opportunity and compliance with applicable anti-discrimination laws.