IT Help Desk Technician (Aerospace)

Location: Full-time on-site in the Playa Vista area of Los Angeles, California, USA

Company

A fast-growing aerospace startup develops satellite buses at scale through software, vertical integration, and manufacturing-oriented hardware.

What you will do

• Provide hands-on Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, peripherals, applications, and network connectivity.
• Diagnose and resolve hardware, software, operating system, Wi-Fi, VPN, Ethernet, and other technical issues.
• Support Windows, macOS, iOS, Android, and Linux environments, while learning unfamiliar technologies quickly.
• Install, configure, update, and maintain operating systems, applications, hardware, and peripheral devices.
• Manage user accounts, passwords, access issues, Microsoft 365, and related IT services.
• Work support tickets through troubleshooting, resolution, escalation, closure, and clear technical documentation.

Requirements

• Hands-on experience troubleshooting hardware, software, operating systems, and network connectivity.
• Experience providing Tier 1 and Tier 2 IT support, with 1–2 years in an IT support, helpdesk, or desktop technician role.
• Working knowledge of Windows, macOS, iOS, Android, and Linux.
• Understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and other common networking concepts.
• Experience with ticketing or ITSM systems and accurate technical documentation.
• US citizenship and willingness to work full-time on-site in Playa Vista, Los Angeles are required. A bachelor’s degree in Information Technology, Computer Science, or a related discipline is also required.

Culture & Benefits

• Equity participation and a fast-growing startup environment.
• Company-paid medical, dental, and vision coverage for employees and dependents, plus life insurance.
• Paid vacation, paid holidays, parental leave, and childcare reimbursement for work-related travel.
• 401(k) plan with employer matching.
• Catered lunch, unlimited snacks, office events, and a fully equipped Playa Vista workplace.
• In-person collaboration with specialists from aerospace, new space, and other technical industries.