Work Capacity Specialist (Self Insurance)

Location: Macquarie Park, NSW, Australia; in-person collaboration with flexibility for individual work styles.

Company

hirify.global’s Insurance Software and BPS business provides software and services that help insurers modernize and operate policy administration, claims, billing, analytics, and digital engagement systems, including AI-driven solutions.

What you will do

• Make legislatively compliant work capacity decisions affecting workers’ compensation weekly benefits.
• Assess medical and vocational evidence to determine work capacity, suitable employment, earnings ability, and entitlement.
• Conduct ongoing reviews and reassessments, manage internal reviews, and support dispute escalation.
• Maintain procedural fairness, clear communication, governance, audit readiness, and regulatory compliance.
• Analyse and improve work capacity, entitlement, and claims processes to improve decision quality, efficiency, and defensibility.
• Provide technical guidance, coaching, and mentoring to team members and stakeholders.

Requirements

• Understanding of Workers Compensation legislation, regulations, and guidelines.
• Strong understanding of governing standards of practice and Agent remuneration drivers.
• Excellent oral and written communication skills.
• Highly developed self-management and organisational skills.
• Continuous improvement mindset, initiative, flexibility, and ability to adapt to change.
• Effective consultation, negotiation, influencing, relationship-building, and customer service skills.
• Strong analytical, problem-solving, decision-making, lateral-thinking, and innovation skills.

Nice to have

• Bachelor’s degree in human resources, business administration, nursing, or a related field.

Culture & Benefits

• Inclusive workplace focused on belonging, corporate citizenship, and equal opportunity.
• Onboarding and continuous development resources, including DXC University.
• Flexible leave options, including purchased leave, plus volunteer days.
• Employee Assistance Program supporting employees and their families.
• Novated leasing, discounted health insurance, paid parental leave, and other discounts.