Claims Officer – Construction

Location: Hybrid role based in Melbourne, Adelaide, Brisbane or Sydney, Australia.

Company

QBE is an international insurance provider with more than 13,000 employees across 26 countries.

What you will do

• Manage end-to-end claims processes for construction works, property damage, personal injury and public liability claims.
• Interpret policy coverage and determine whether submitted claims are covered, escalating complex issues when required.
• Collaborate with insured clients, brokers, investigators, solicitors, loss adjusters, lawyers and consultants to gather information and resolve claims.
• Conduct settlement negotiations and authorise payments within the scope of authority.
• Maintain client relationships and ensure compliance with relevant statutory guidelines and standards.

Requirements

• Sound technical understanding and ability to manage a diversified portfolio of property damage, construction and material works, bodily injury and product liability claims.
• Previous experience in claims management, preferably in Construction, General Liability or Property.
• Strong analytical, negotiation and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Understanding of underwriting procedures for a diversified portfolio and ability to interpret relevant policy wordings.
• Ability to engage, instruct and work with relevant providers, including loss adjusters, lawyers and consultants.

Culture & Benefits

• Hybrid working with a mix of working from home and office work.
• Wellbeing coaching, nutritional support, confidential counselling, and financial and legal advice.
• 18 weeks of gender-equal flexible leave for all new parents, including paid superannuation.
• Inclusive workplace focused on diverse perspectives, development and employee wellbeing.
• Employment is conditional on completing work-rights, police and credit checks.