Service Manager (Workers Compensation)

Location: Newcastle, New South Wales, Australia; hybrid role combining work from home and office.

Company

hirify.global is an international insurer with more than 13,000 employees across 26 countries.

What you will do

• Lead, coach, and develop a team delivering workers compensation services for large corporate clients within the NSW Nominal Insurer scheme.
• Build relationships with employers, brokers, and intermediaries while understanding their business needs and risk profiles.
• Present complex claims strategies, performance insights, and legislative considerations to senior stakeholders.
• Drive portfolio performance across customer outcomes, claim costs, compliance, and service quality.
• Provide leadership and decision-making support for complex and high-value claims, including strategy, estimates, and delegated authorities.
• Partner with internal stakeholders to deliver seamless service outcomes and continuous improvement.

Requirements

• Proven experience leading Workers Compensation claims teams, ideally within a corporate or large employer portfolio.
• Strong understanding of the NSW Workers Compensation scheme and the needs of large, sophisticated employers and their intermediaries.
• Highly developed presentation and communication skills, including the ability to explain complex claims strategies clearly to senior stakeholders.
• Relationship-focused leadership based on expertise, consistency, and transparency.
• Demonstrated ability to coach and develop Case Managers to deliver high-quality service outcomes.
• Confident decision-making, strong commercial awareness, and sound judgment.

Culture & Benefits

• Hybrid working with a mix of home and office work.
• Wellbeing coaching, nutritional support, confidential counselling, and financial and legal advice.
• 18 weeks of gender-equal flexible leave for new parents, including paid super.
• Inclusive workplace committed to diversity, equity, and respect.

Hiring process

• Apply online through the QBE application process.
• Successful applicants must complete work rights, police, and credit checks.