Claims Officer

Location: Hybrid role based in Perth, Newcastle, Parramatta or Melbourne, Australia.

Company

hirify.global is an international insurance company with more than 13,000 employees across 26 countries, providing risk and insurance solutions.

What you will do

• Manage end-to-end property claims across water damage, fire, theft, malicious damage and catastrophe-related events.
• Assess, process and resolve claims efficiently and empathetically using case management expertise.
• Handle claims arising from hail, cyclones, floods, bushfires and severe weather events with accuracy and compliance.
• Work autonomously in a hybrid environment while contributing to a collaborative team.
• Manage competing priorities, resolve issues and deliver timely, fair customer outcomes.

Requirements

• Experience in claims, case management, customer service, banking, insurance or broader financial services, with a strong customer focus.
• Experience managing multiple claims or clients concurrently through portfolio management.
• Strong communication, relationship management and stakeholder engagement skills.
• Ability to navigate competing priorities, resolve conflict and make sound decisions in a fast-paced environment.
• High attention to detail with a strong focus on quality and compliance.
• Customer-focused experience in roles involving multiple touchpoints and service delivery.
• Project management skills and the ability to proactively remove barriers, drive accountability across all parties and deliver timely customer outcomes.
• Successful applicants must complete work-rights, police and credit checks as a condition of employment.

Culture & Benefits

• Hybrid working combining home and office work.
• Wellbeing coaching, nutritional support, confidential counselling, financial advice and legal advice.
• Life Leave for significant life events.
• Inclusive workplace that values diverse perspectives and respectful collaboration.

Hiring process

• Apply online through the step-by-step application process.
• Successful applicants complete work-rights, police and credit checks through an online provider.