Patient Access Specialist (Healthcare)

Location: 251 E. Huron, Chicago, IL; onsite evening shift

Salary: $18.40–$27.59 per hour

Company

Healthcare organization focused on patient-first care, employee development, and comprehensive benefits.

What you will do

• Schedule and direct patients through hospital systems while providing professional customer service.
• Collect and verify patient demographic, referral, authorization, and insurance information.
• Perform medical necessity checks, insurance eligibility verification, and out-of-pocket estimates.
• Document accurate handoffs, messages, and telephone encounters in Epic.
• Resolve service issues, escalate extraordinary concerns, and support communication across departments.
• Participate in quality assurance, process improvement, cross-training, and staff education.

Requirements

• High school diploma or equivalent.
• 2–3 years of customer service or medical office experience.
• Ability to read, write, and communicate effectively in English.
• Computer data-entry proficiency and typing speed of 40 words per minute.
• Ability to multitask and demonstrate strong organizational, analytical, time-management, and problem-solving skills.
• Customer-service orientation with excellent verbal and written communication.

Nice to have

• Additional education or language skills.
• Healthcare finance or insurance experience.
• Healthcare experience involving patient scheduling or registration.

Culture & Benefits

• Patient-first workplace focused on positive healthcare interactions.
• Tuition reimbursement and loan forgiveness programs.
• 401(k) matching and lifecycle benefits.
• Background check required for newly hired team members and some internal transfers.
• Artificial intelligence tools may be used in parts of the candidate review process, with employment decisions made by a person.