Customer Solutions Engineer (AI)

Location: Remote-first, US-based; US citizenship required with no dual citizenship. Core collaboration hours are 8:00am–5:00pm ET, with occasional ad hoc availability during live mission operations.

Company

hirify.global provides AI-powered intelligence solutions that help public and private sector agencies investigate illicit activity, build cases, and disrupt crime.

What you will do

• Own end-to-end customer solutions, from requirements discovery through architecture, platform customization, API integration, testing, training, and deployment.
• Serve as the technical consultant during discovery calls, documenting complex requirements and guiding solution design.
• Present TRM APIs and architecture, including implementation plans, timelines, dependencies, and potential challenges.
• Create API documentation, reference architectures, and implementation guides to accelerate future customer integrations.
• Support technical stakeholders throughout integration, troubleshoot issues, and provide contingency solutions during urgent customer situations.
• Share customer insight with engineering and product teams and advocate for product enhancements.

Requirements

• Professional experience in pre-sales or post-sales roles such as Solutions Architect, Sales Engineer, Solutions Engineer, or Customer Success Engineer.
• Strong customer-facing communication skills with technical and non-technical audiences.
• Experience customizing API-based SaaS products at scale, including implementation, testing, and launch in collaboration with engineering and product teams.
• Ability to script in one or more languages, such as Python, JavaScript, or TypeScript, to build customer proofs of concept and prototype APIs.
• Strong problem-solving, prioritization, ownership, and independent task-management skills.
• US citizenship is required; dual citizenship is not accepted.

Nice to have

• Previous experience in AI development.
• Applied AI fluency for accelerating workflows, structuring problems, improving output quality, and increasing speed.

Culture & Benefits

• Fully remote, globally distributed Solutions Engineering team.
• Asynchronous communication supported by Slack and detailed documentation.
• Weekly customer syncs, bi-weekly health syncs, account-team calls, and regular direct customer engagement.
• No formal on-call rotation, pager, or 24/7 obligation.
• High-ownership environment focused on experimentation, rapid iteration, collaboration, and solving complex problems at the intersection of AI, national security, and crime prevention.

Hiring process

• Applied AI fluency is evaluated during the interview process.
• Interview expectations include assessing ownership, judgment, problem-solving, and collaboration.