Insurance BPS Leader

Location: PHL - Taguig City, Philippines

Company

hirify.global is a Fortune 500 global IT services company delivering mission-critical technology, IT outsourcing, and business process outsourcing services.

What you will do

• Lead end-to-end Life & Annuities operations and ensure delivery against SLAs, contracts, KPIs, and client commitments.
• Establish performance governance through regular reviews, standardized metrics, reporting, accountability, and recovery plans.
• Lead managers and multi-layered teams through coaching, succession planning, capability building, engagement, and performance management.
• Manage client governance, business reviews, escalations, and collaboration with WFM, Training, QA, Compliance, Technology, and Transformation functions.
• Maintain regulatory compliance, audit readiness, internal controls, risk mitigation, root cause analysis, and corrective actions.
• Manage budgets, forecasts, staffing models, capacity planning, and transformation initiatives focused on automation, scalability, efficiency, and cost-to-serve.

Requirements

• Bachelor’s degree in Business, Finance, Insurance, Operations, Technology, or a related field, or equivalent experience.
• 15+ years of experience in BPS, contact center, insurance operations, or business process management.
• 8+ years of Life & Annuities domain experience.
• Experience leading large, multi-level teams in a metric-driven environment.
• Strong understanding of call center operations, WFM, compliance, service delivery, performance management, process optimization, and risk management.
• Strong executive communication, analytical, financial, and problem-solving skills.

Nice to have

• Advanced degree.
• FINRA, LOMA, Six Sigma, or PMP certification.
• Experience leading large-scale transformation, automation, or platform migration initiatives.
• Ability to influence across functions and drive accountability in complex environments.

Culture & Benefits

• Full-time employment with a work model prioritizing in-person collaboration while offering flexibility for wellbeing, productivity, and individual work styles.
• Inclusive environment focused on innovation, career development, collaboration, and continuous learning.
• Opportunity to work on transformation programs involving cloud, applications, security, IT outsourcing, business process outsourcing, and modern workplace technologies.