Insurance BPS Leader (Life & Annuities)

Location: Taguig City, Philippines; the work model prioritizes in-person collaboration while offering flexibility.

Company

hirify.global is a Fortune 500 global IT services and business process outsourcing company delivering technology and operational services across more than 70 countries.

What you will do

• Lead end-to-end Life & Annuities operations, ensuring SLA, contractual, KPI, quality, productivity, turnaround-time, customer-experience, and financial performance.
• Establish operating rhythms, governance routines, performance reviews, reporting, accountability, and recovery plans.
• Lead managers and multi-layered teams through coaching, succession planning, talent development, engagement, and performance management.
• Partner with clients and WFM, Training, QA, Compliance, Technology, and Transformation teams on delivery, escalations, and aligned outcomes.
• Manage regulatory compliance, audits, controls, risk mitigation, root-cause analysis, and corrective actions.
• Drive standardization, automation, process improvement, transformation, budgeting, forecasting, staffing, and resource optimization.

Requirements

• Bachelor’s degree in Business, Finance, Insurance, Operations, Technology, or a related field, or equivalent experience.
• 15+ years of experience in BPS, contact center, insurance operations, or business process management, including 8+ years of Life & Annuities domain expertise.
• Experience leading large, multi-level teams in a metric-driven environment.
• Strong understanding of call center operations, WFM, compliance, and service delivery.
• Demonstrated expertise in performance management, process optimization, and risk management.
• Strong executive communication, analytical, financial, and problem-solving skills.

Nice to have

• Advanced degree.
• FINRA, LOMA, Six Sigma, or PMP certification.
• Experience leading large-scale transformation, automation, or platform migration initiatives.
• Ability to influence across functions and drive accountability in complex environments.

Culture & Benefits

• In-person collaboration is prioritized, with flexibility supporting wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive environment focused on innovation, accountability, collaboration, continuous learning, and career development.
• Work contributes to modernization, operational transformation, and customer success across global businesses.