Team Manager - Life/Disability Insurance for Taguig (Insurance)

Location: Taguig, NCR, Philippines

Company

hirify.global provides digital engineering, artificial intelligence, automation, cloud engineering, advanced analytics, and business process services for global brands.

What you will do

• Lead, coach, mentor, and develop a team of insurance professionals against performance, quality, productivity, and engagement goals.
• Monitor service levels, KPIs, quality metrics, workflows, regulatory requirements, and client expectations.
• Analyze operational trends, create action plans, and improve customer experience and business results.
• Guide team members through complex disability, leave, workers’ compensation, and life insurance cases, including claims processing and benefit determination.
• Manage client and stakeholder relationships, communicate performance results, and participate in business reviews and governance meetings.
• Conduct audits and quality reviews, identify risks, and implement corrective actions.

Requirements

• At least 3 years of experience in a Team Manager, Team Leader, Operations Manager, or equivalent leadership role.
• At least 3 years of experience in Disability Insurance, Leave Management, Workers’ Compensation, Life Insurance, or related insurance services.
• At least 3 years of experience in an inbound contact center, BPO, shared services, or customer operations environment.
• Strong understanding of Workers’ Compensation, Short-Term Disability, Long-Term Disability, FMLA, state leave programs, and Leave of Absence administration.
• Strong analytical, problem-solving, leadership, coaching, people management, communication, organization, time management, and multitasking skills.
• Ability to interpret performance data and convert insights into actionable strategies.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Outlook.
• Ability to work effectively in a fast-paced, metrics-driven environment.
• A bachelor’s degree in any field is preferred but not required.

Nice to have

• Experience managing teams supporting insurance claims, disability benefits, absence management, leave administration, or workers’ compensation programs.
• Knowledge of claims adjudication, benefit administration, case management, return-to-work processes, and regulatory compliance.
• Experience with healthcare, insurance, employee benefits, or disability management accounts.

Culture & Benefits

• Full-time role in a client-focused, metrics-driven operations environment.
• Work emphasizes accountability, collaboration, continuous learning, quality, compliance, and operational excellence.
• Information is handled confidentially according to EEO guidelines.