Implementation Specialist (Airlines/Travel Distribution)

Location: Taguig, Metro Manila, Philippines; other location: Bangkok, Thailand. Hybrid setup required.

Company

hirify.global provides travel technology solutions, including ticketing, payment, and travel-distribution products.

What you will do

• Manage customer implementation lifecycles from requirements clarification and readiness assessment through provisioning, configuration, functional validation, production activation, go-live, and post-implementation support.
• Maintain customer, provider, and product-related data; perform data validation, quality analysis, monitoring, and operational controls.
• Investigate and resolve configuration, product-usage, and data-related incidents within agreed SLA commitments.
• Deliver audits, workshops, training, recommendations, best-practice guidance, and consultancy to customers and internal teams.
• Lead Data Management, process optimization, automation, and AI-enabled transformation initiatives.
• Mentor team members, identify new customer services, and act as a trusted domain advisor across implementation and operational stakeholders.

Requirements

• Bachelor’s degree or equivalent experience in Information Technology, Computer Science, Engineering, Business, Travel & Tourism, or a related field.
• Experience in customer or product implementation, product configuration, activation, functional testing, customer onboarding, or production support; travel-distribution, ticketing, or payment-solution experience is strongly preferred.
• Good understanding of implementation lifecycles, travel-agency workflows, product activation and configuration, service readiness, SLA commitments, change or release processes, and operational excellence.
• Strong functional configuration and troubleshooting skills, including end-to-end testing and validation.
• Experience with requirements and process documentation, implementation tracking, incident-management tools, and Excel or similar tools for operational checks and monitoring.
• Practical awareness of automation, GenAI, and quality-assurance solutions.
• Knowledge of ticketing and payment product functionality, customer and office setup, configuration dependencies, referential elements, market-specific requirements, implementation controls, migration or go-live support, and post-implementation hyper-care.
• Professional working proficiency in English, with the ability to explain functional and technical topics clearly to customers and global teams.
• Customer-focused, detail-oriented, structured in problem solving, able to manage priorities and deadlines, and committed to ownership, collaboration, and continuous improvement.

Culture & Benefits

• Hybrid work setup.
• Global and diverse team environment with knowledge sharing and cross-functional collaboration.
• Inclusive workplace focused on belonging, fair treatment, accessibility, and equal opportunity.
• Work emphasizes automation, AI-enabled solutions, operational excellence, and reducing repetitive manual activities while maintaining human oversight.