AVP, B2B Merchant Experience & Service Operations (Fintech)

Location: NCR - WCC, Philippines

Company

hirify.global operates GCash, a fintech platform providing innovative and convenient financial solutions in the Philippines.

What you will do

• Define and lead the operating model for merchant support, service delivery, escalation management, problem management, and continuous improvement.
• Lead merchant experience transformation across discovery, application, onboarding, product usage, settlement, reporting, and after-sales support.
• Build a resilient, future-ready, and insight-led merchant operations practice.
• Improve service outcomes and strengthen cross-functional execution for merchants and partners.
• Manage complex multi-site and multi-vendor operations with accountability for service quality, performance, and operating discipline.
• Lead initiatives involving merchant operations, payments, and AI.

Requirements

• At least 20 years of experience leading complex service organizations and driving organizational excellence in high-growth, high-accountability environments.
• Strong stakeholder management skills, including mentoring high-performing teams and delivering ambitious performance goals.
• Experience leading merchant, partner, customer service, or service operations in fast-paced and agile environments.
• Experience building or leading operating models combining human support, workflow discipline, data, and enabling technology.
• Strong command of complex, multi-site, and multi-vendor operations.
• Experience in merchant operations, payments, and AI initiative projects.

Culture & Benefits

• Career growth and development opportunities.
• Dynamic and highly collaborative working environment.
• Flexible compensation and benefits package.
• Opportunity to contribute to fintech solutions designed to improve everyday life in the Philippines.