IT Operations Engineer (AI)

Location: On-site at the San Francisco office in the Dogpatch neighborhood

Salary: $135,000–$185,000 per year plus equity

Company

hirify.global Scientific builds and deploys AI scientist agents to accelerate scientific research and the development of new medicines.

What you will do

• Own and improve workplace technology, including Mac fleet management, MDM, hardware lifecycle, endpoint compliance, and collaboration platforms.
• Manage identity and access across business systems using Okta, SSO, MFA, lifecycle automation, role-based access, and privileged access workflows.
• Support office networking, internet connectivity, conference room AV, video conferencing, and core office infrastructure.
• Automate employee onboarding and offboarding, access administration, and repetitive IT workflows using scripting, APIs, AI, and workflow automation.
• Build scalable IT operations, including ticketing workflows, SLAs, knowledge management, documentation, metrics, and standard operating procedures.
• Provide responsive desk-side support and improve the employee technology experience through self-service and process optimization.

Requirements

• 5+ years of experience in IT systems administration, workplace technology, support engineering, or a related role.
• Hands-on experience managing a Mac-first fleet through an enterprise MDM platform such as Hexnode, Jamf, Kandji, or equivalent.
• Experience administering Google Workspace or a comparable cloud productivity and email suite.
• Strong identity and access management experience, including identity providers, SSO, SAML/OIDC, MFA, group-based access, lifecycle automation, and privileged or temporary access.
• Working knowledge of endpoint protection/EDR, DLP, VPN, device compliance, and office networking.
• Comfort working on-site and providing hands-on desk-side support in San Francisco.

Nice to have

• Experience with Wi-Fi, switches, VLANs, MDF/IDF infrastructure, and RADIUS authentication.
• Experience developing IT documentation, knowledge bases, operational metrics, dashboards, and executive reporting.
• Experience automating IT operations with Python, PowerShell, Bash, APIs, AI/LLMs, or workflow automation platforms.

Culture & Benefits

• Mission-driven, fast-moving environment with meaningful ownership and opportunities to establish scalable IT practices.
• Full healthcare coverage with 100% of premiums paid for employees and dependents.
• Paid parental leave, fertility coverage, new parent support, and mental health support.
• 401(k) company matching, commuter benefits, and a quarterly health and wellness benefit.
• Daily office lunch, dinner when working late, pet care support, team off-sites, and company events.