Senior IT Operations Specialist

Location: NYC Office, hybrid; role is based at hirify.global's NYC headquarters

Salary: $130K–$145K annually, plus equity

Company

hirify.global is a Series B registered investment advisor building an AI-native technology platform and business-in-a-box for independent financial advisors.

What you will do

• Support a hybrid macOS and Windows environment, including ticketing, troubleshooting, employee onboarding, and advisor support.
• Execute advisor email and file migrations into Google Workspace, including phased cutovers and post-migration validation.
• Manage DNS across Cloudflare, GoDaddy, and Google Cloud DNS, including SPF, DKIM, DMARC, and other record changes.
• Provision and deprovision employee and advisor accounts, endpoints, MDM enrollment, and access, including same-day deprovisioning.
• Maintain office networking, AV systems, badge readers, cameras, SaaS platforms, and vendor relationships.
• Document and improve IT runbooks and user resources while contributing to SCIM, group-based access, SaaS governance, and lifecycle automation.

Requirements

• 3+ years of hands-on IT support experience with onboarding, offboarding, and device management.
• Strong Google Workspace administration and MDM experience.
• Solid DNS knowledge, including MX, TXT, CNAME, A, SPF, DKIM, DMARC, registrar management, and mail-flow-safe record cutovers.
• Exceptional customer service, stakeholder management, written communication, and client-facing skills.
• Experience building and documenting IT processes, applying security best practices, and designing least-privilege access controls.
• Experience using AI to scale help desk support, documentation, or SaaS management.

Nice to have

• Experience migrating email and files into Google Workspace from Microsoft 365, IMAP, or other platforms.
• Terraform experience for DNS records managed as code through GitHub.
• Financial services or registered investment advisor experience, including compliance tools.
• Experience with business transitions, acquisitions, project management, vendor management, SCIM, or Rippling.

Culture & Benefits

• Small, senior IT team with shared responsibility across employee and advisor support, identity, endpoints, SaaS, and infrastructure.
• Competitive salary and equity package.
• Unlimited PTO, paid company holidays, and lunch and snacks in the NYC office.
• Medical, dental, vision, 401(k), commuter, HSA/FSA, and mental health benefits.
• Access to health concierge, counseling, and employee assistance services.