Strategic Customer Success Manager | Education

Location: US Remote; candidates near a hirify.global office may be expected to work periodically in-office or at a collaborative work location for certain events.

Salary: $65,200–$149,360 USD annually, with the range varying by hiring location and other qualifications.

Company

hirify.global provides Apple device deployment, management, and security solutions for workplaces, schools, and healthcare organizations.

What you will do

• Own and manage a portfolio of high-touch strategic educational accounts, guiding customers toward business outcomes.
• Build relationships with senior leaders, decision makers, and stakeholders while understanding goals, challenges, and performance indicators.
• Drive onboarding, product adoption, retention, value realization, and customer health management across the hirify.global product suite.
• Lead business reviews, Centers of Excellence, strategic planning, and progress tracking with customer stakeholders.
• Advocate for customer needs cross-functionally and provide customer feedback to hirify.global.
• Identify and facilitate upsell and expansion opportunities with account sales representatives.

Requirements

• 5+ years of experience in Customer Success or Account Management within a SaaS environment.
• Proven experience managing strategic educational accounts with global complexity.
• Expertise in Apple ecosystems and enterprise IT workflows.
• Experience in IT, cybersecurity, or endpoint management solutions is preferred.
• Technical knowledge of MDM, Apple Business Manager, or security frameworks is preferred.

Culture & Benefits

• Flexible, trust-based culture focused on work-life balance, collaboration, and continuous improvement.
• Training and opportunities for vertical and horizontal career growth.
• Sales-focused bootcamp training provides technical and product knowledge for customer conversations.
• Shared targets, best-practice exchange, and support across the team.
• Opportunity to impact more than 75,000 global customers using Apple device management solutions.