Senior Service Account Manager (Data Infrastructure)

Location: Remote, United States

Annual base salary: $97,000–$204,000 USD, with potential incentive pay and/or equity.

Company

hirify.global is reshaping the data storage industry through enterprise data storage platforms and related technology solutions.

What you will do

• Lead post-sales service delivery, account service reviews, and governance for large enterprise accounts.
• Partner with customer executives and internal sales teams to align platform capabilities with IT roadmaps and business priorities.
• Coordinate cross-functional responses to complex incidents, change control windows, and high-severity escalations.
• Translate customer feedback, feature requests, and technical needs into recommendations for Product Management and Engineering.
• Mentor Service Account Managers and create internal best-practice resources.

Requirements

• 6+ years of relevant customer-facing experience with large accounts or in an industry-related role.
• Experience managing enterprise customer relationships in complex, matrixed technology environments.
• Track record of driving account retention, technical adoption, and stakeholder alignment.
• Strong leadership and communication skills for escalation management, risk mitigation, and capacity planning.
• Deep understanding of enterprise data storage platforms, cloud ecosystems, and IT infrastructure operations.

Culture & Benefits

• Innovation-focused environment that values critical thinking and challenging work.
• Growth support and opportunities to contribute to meaningful technology initiatives.
• Collaborative culture built around mutual support and low ego.
• Flexible time off, wellness resources, and company-sponsored team events.
• Inclusive workplace with employee resource groups and accessibility accommodations throughout the hiring process.