Senior Customer Success Manager (AMER)

Location: United States

Salary: $70,000–$90,000 per annum

Company

hirify.global provides an AI-powered learning and employee communication platform connecting people, knowledge, skills, and workplace communication.

What you will do

• Partner with customers to translate business goals, capability gaps, and audience needs into strategies across learning, onboarding, communications, and mentoring.
• Define success metrics, build impact frameworks and KPIs, and provide regular data-driven reporting.
• Develop customer content strategies, map content to competency frameworks, identify gaps, and advise on build-versus-buy decisions.
• Design and execute platform launch, expansion, and relaunch campaigns to increase adoption and engagement.
• Build, configure, administer, and manage the hirify.global Platform, including content curation and experience design.
• Collaborate with Account Directors, Implementation, Product, and Content teams while feeding customer insights into the product roadmap.

Requirements

• Hands-on experience with the hirify.global Platform, including administration, configuration, building, and management.
• Proven experience in L&D, learning design, or consultancy, delivering learning programmes from inception to execution.
• Strong data literacy and the ability to turn engagement metrics into actionable recommendations.
• Expertise in evidence-based impact measurement and communicating the value of learning initiatives.
• Confidence advising L&D Directors and senior stakeholders with professional credibility.
• Proactive portfolio management, early risk identification, and a focus on long-term platform engagement.

Culture & Benefits

• Unlimited holiday.
• Reduced Friday hours from 10:00 to 15:00 with no internal meetings.
• Flexible working within core hours from 10:00 to 16:00.
• Birthday and Christmas leave, plus a festive shutdown.
• Ability to work from anywhere for four weeks per year.
• Health insurance and an inclusive, respectful working environment.

Hiring process

• Submit a video, voice note, or something built with AI instead of a CV.
• Applications are reviewed by a real person.