Client Delivery Specialist

Location: Office-based role in San Francisco with regular in-person attendance

Salary: $80,000–$120,000 annual base salary, plus equity and benefits

Company

hirify.global uses AI-powered, human-centered technology to scale digital healthcare for musculoskeletal conditions and improve patient outcomes, experiences, and costs.

What you will do

• Provide operational and administrative support to multiple Client Success Leads.
• Manage operational projects and contribute to department and cross-functional initiatives from planning through completion.
• Coordinate priorities, timelines, deliverables, and established processes.
• Maintain client information, identify data-quality issues, and prepare client reports and segmented data.
• Resolve client inquiries routed through Member Support and Billing, engaging relevant stakeholders when needed.
• Build cross-functional relationships and streamline processes supporting clients and members.

Requirements

• At least 1 year of experience in operations, project coordination, customer success, administration, or a related field.
• Ability to organize multiple tasks and deadlines while maintaining accuracy and following established processes.
• Strong written and verbal communication skills across different stakeholders.
• Extreme attention to detail, customer-centered judgment, and the ability to work independently in a fast-moving environment.
• Ability to work regularly in person from the San Francisco office.

Nice to have

• Experience at a high-growth company or startup.
• Experience in digital health, healthcare, benefits, or a related industry.
• Familiarity with client-success, CRM, project-management, reporting, or data-segmentation tools.
• Experience preparing reports, maintaining operational data, improving processes, or developing client-facing materials.

Culture & Benefits

• Medical, dental, and vision coverage for employees and family members.
• Support for gender-affirming care, family and fertility planning, and travel reimbursement when healthcare is unavailable locally.
• Traditional or Roth 401(k) options with a 2% company match.
• Learning and development stipends.
• Discounted company stock through an ESPP.
• Values centered on effective communication, accountability, hustle, and continuous learning.