Customer Success Manager

Location: Alpharetta, Georgia, United States; onsite four days per week in the office. Travel requirement: 10–25%.

Salary: $65,100–$114,300 per year, with commission eligibility.

Company

hirify.global develops connected technology, positioning, modeling, and data analytics solutions for construction, geospatial, transportation, and asset lifecycle workflows.

What you will do

• Act as a strategic advisor for high-value enterprise clients and develop success plans aligned with their business goals.
• Define critical KPIs, lead Quarterly Business Reviews, and drive platform adoption and advanced product usage.
• Monitor account health, identify risks, and support retention and successful renewals.
• Represent customer needs internally and collaborate with Product and Marketing on new service opportunities.
• Coordinate complex issue resolution across global teams and participate in industry events, conferences, and regional roadshows.

Requirements

• At least four years of experience in a client-facing SaaS role such as Customer Success or Account Management.
• Experience managing complex, multi-divisional enterprise organizations.
• Strong consulting, presentation, problem-solving, and cross-functional collaboration skills.
• Ability to establish credibility with stakeholders, motivate teams, and drive accountability for results.
• Availability to work onsite in the Alpharetta office four days per week and travel 10–25%.

Nice to have

• Knowledge of construction and maintenance asset lifecycle client segments.
• Experience with Gainsight, Salesforce CRM, or Esri GIS.
• Education in Civil Engineering, GIS, Construction Management, or Transportation Engineering.

Culture & Benefits

• Work on technology projects supporting safer, more sustainable construction and transportation workflows.
• Collaborative, supportive culture focused on belonging, innovation, growth, and ownership.
• Medical, dental, vision, life, disability, time-off, and retirement plans.
• Additional benefits may include tax savings plans, paid parental leave, and an employee stock purchase plan.

Hiring process

• Submit an online application through the job posting.
• Applications are accepted on an ongoing basis until the position is filled.