Customer Success Manager (SaaS)

Location: Remote, US-based applicants only; candidates based in CST or MST are highly preferred. The role supports enterprise customers in the Midwest region and requires approximately 30% travel for client visits, conferences, and trade shows.

Salary: $80,000–$90,000 base plus variable compensation

Company

hirify.global provides SaaS solutions for multifamily owners and operators to improve property performance, reduce risk, and develop talent.

What you will do

• Own renewal outcomes, retention, and net revenue retention across a portfolio of national enterprise clients.
• Monitor account health, identify churn risks, and execute proactive save strategies.
• Partner with Sales on upsell and cross-sell opportunities and shared revenue growth targets.
• Build executive relationships and lead quarterly business reviews connected to client goals and measurable ROI.
• Drive onboarding, product adoption, ongoing education, and success planning.
• Share customer feedback with Product, Marketing, and Leadership and develop customer success stories.

Requirements

• 7+ years of experience in multifamily and/or SaaS client success with enterprise accounts.
• Demonstrated success meeting or exceeding net revenue retention, churn, and retention targets.
• Strong executive presence and presentation skills.
• Proficiency with Salesforce, Gong, Slack, G-Suite, and similar tools.
• Analytical mindset with the ability to use data to tell a story and drive decisions.
• Bachelor's degree preferred.

Culture & Benefits

• Fast-moving environment requiring proactive, organized, and adaptable work.
• Full health, dental, and vision benefits.
• 401(k), paid time off, and additional benefits.
• Platform used by more than 500,000 professionals across over 1,700 companies.