Customer Success Manager (Cybersecurity)

Location: Remote within the United States; hybrid schedule available for candidates based in the Chicago, IL metro area.

Company

hirify.global develops zero-trust and zero-knowledge cybersecurity software for password, passkey, secrets, privileged access, secure remote access, and encrypted messaging management.

What you will do

• Manage a portfolio of assigned customers throughout the lifecycle, maintaining engagement, adoption, communication, and delivered value.
• Grow account revenue by managing renewals, cross-sells, upsells, licensing negotiations, and assigned sales quotas.
• Establish customer business and technical goals through onboarding, technical reviews, and quarterly business reviews.
• Build relationships with senior management and C-level contacts while advising customers on password security and best practices.
• Troubleshoot customer issues, coordinate with Keeper teams, and provide technical guidance on integrations and password management.
• Analyze portfolio data to prioritize opportunities and risks, drive customer advocacy, and contribute to Customer Success programs.

Requirements

• At least 1 year of experience in Account Management, SaaS Customer Success, or Sales.
• Strong technical knowledge of software integrations such as SSO and directory services, as well as implementation, onboarding, and support.
• Experience working with and selling to enterprise organizations, C-level executives, IT leaders, and cybersecurity executives.
• Ability to solve customer problems proactively, manage multiple priorities, and handle escalations with diplomacy and attention to detail.
• Strong written and verbal communication skills, autonomy, ownership, and collaboration.
• Working knowledge of Salesforce.com; an undergraduate degree is preferred.

Nice to have

• Experience working in the IAM industry.

Culture & Benefits

• Supportive and independent workplace with opportunities for professional growth.
• Medical, dental, and vision insurance, including domestic partnerships.
• Employer-paid life insurance and voluntary short- and long-term disability insurance.
• Roth or Traditional 401(k) and generous paid time off.
• Above-market annual bonuses.