Customer Success Manager, Commercial (AI)

Location: Miami, United States; hybrid with in-office presence

Company

hirify.global provides a unified, AI-powered platform for commercial customers.

What you will do

• Manage a high-volume portfolio of 500+ commercial customers with a focus on scale and efficiency.
• Drive onboarding, product adoption, retention, and expansion across the customer portfolio.
• Develop repeatable success plans for customer segments and lead training sessions, webinars, and business reviews.
• Monitor product usage and proactively engage customers to improve outcomes and accelerate value realization.
• Identify expansion opportunities and partner with Sales to support growth.
• Share customer feedback with Product and internal teams while collaborating cross-functionally to deliver a consistent customer experience.

Requirements

• 1–3+ years of customer-facing experience in SaaS or a high-growth environment.
• Experience managing a high-volume book of business with approximately $2M–$5M in ARR.
• Strong ability to prioritize, multitask, and operate efficiently at scale.
• Excellent communication and presentation skills.
• Experience with HubSpot, Zendesk, Jira, or similar tools.
• Customer-first mindset focused on driving outcomes and retention.