Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving client retention, satisfaction, and expansion for Shop and Independent Appraiser accounts with an accent on strategic consultation, training, and proactive engagement. Focus on maximizing SaaS product adoption, managing expansion pipelines, and exceeding sales and retention quotas.

Location: Westlake, Texas

Company

hirify.global is a global leader in data and software services transforming the vehicle lifecycle into a connected digital experience.

What you will do

• Provide onboarding guidance and product training to help clients optimize SaaS solutions.
• Build and maintain strategic relationships with key decision-makers at Shops and Independent Appraisers.
• Manage an active pipeline of expansion opportunities and consistently meet or exceed sales and retention quotas.
• Conduct business reviews and target campaigns to ensure product effectiveness and leadership buy-in.
• Collaborate with internal teams to provide customer feedback and act as a product knowledge expert.

Requirements

• Bachelor’s degree or equivalent experience in the automotive and/or insurance carrier industry.
• 3+ years of customer account management and sales experience.
• 3+ years of experience with SaaS products.
• 1+ year of hands-on experience with Audatex, Qapter, and related ancillary products.
• Proficiency in Salesforce CRM and Microsoft Office Suite.
• Ability to travel 5% based on business needs (U.S. and Canada).

Culture & Benefits

• Opportunity to work within an uncommon, innovative global culture.
• Role focused on driving digital transformation in the automotive industry.
• Collaborative environment with a high level of personal accountability.