Customer Success Manager (SaaS)

Location: Westlake, Texas, United States; onsite

Company

hirify.global provides data and software services that connect the vehicle lifecycle and protect homes and digital identities, processing digital transactions for customers and partners in more than 90 countries.

What you will do

• Guide customer onboarding and provide product training for Shops and Independent Appraisers.
• Build relationships with key decision-makers and advise clients on product usage and revenue-generating processes.
• Conduct business reviews, campaigns, and leadership consultations to improve product effectiveness.
• Monitor customer usage, proactively address issues, resolve escalations, and support at-risk customers.
• Manage expansion opportunities, recover cancelled customers, and drive renewals.
• Share customer insights internally and act as a product knowledge expert.

Requirements

• Bachelor’s degree or equivalent experience in the automotive and/or insurance carrier industry.
• 3+ years of customer account management and sales experience.
• 3+ years of experience with SaaS products.
• 1+ year of hands-on experience with Audatex, Qapter, and related ancillary products.
• Previous experience with Salesforce CRM, proficiency in Microsoft Office Suite, and strong presentation and communication skills.
• Ability to travel 5% for business needs within the United States and Canada.

Culture & Benefits

• Work independently with minimal supervision while collaborating across teams.
• Take ownership of assigned accounts with a high level of personal accountability.
• Contribute to an innovative environment focused on cognitive answers, insights, algorithms, and automation.