Customer Success Associate Manager, Corporate & Enterprise Subscriptions

Location: New York, NY; hybrid role with office attendance required 3 days per week. Applications are accepted only from candidates eligible to live and work in the United States.

Salary: $90,000–$110,000 USD annually, plus bonus and benefits.

Company

hirify.global provides in-depth journalism for leaders in technology and business through a subscription-based media business serving 700,000 active readers.

What you will do

• Own renewals for a portfolio of approximately 300+ corporate and enterprise accounts, managing outreach, timelines, pricing, terms, forecasting, and escalation of at-risk renewals.
• Monitor usage and engagement to identify churn risks, take corrective action, and route seat additions and qualified upsell opportunities to Sales.
• Configure SSO access, domain permissions, seat provisioning, and API/MCP feed access for new and renewing customers.
• Run API/MCP feed trials end-to-end, monitor engagement, and hand off conversion-ready trials to Sales.
• Serve as the primary contact for access, usage, billing coordination, and subscription needs while maintaining accurate Salesforce records and reporting on retention and net revenue retention.
• Coordinate with Product, Engineering, Customer Success leadership, and Sales to resolve access and delivery issues and support customer conversations.

Requirements

• 3+ years of experience in customer success, account management, or client services; B2B/SaaS experience is preferred.
• Experience managing a high volume of accounts simultaneously and owning renewal conversations involving pricing and terms.
• Working knowledge of SSO/SAML, APIs, or data delivery products, with comfort troubleshooting alongside technical stakeholders.
• Strong organizational and time-management skills.
• Familiarity with CRM systems, preferably Salesforce.
• Clear communication skills and a customer-first, commercially aware mindset.
• Experience in subscription-based businesses is preferred.

Culture & Benefits

• Company-paid medical, dental, and vision coverage for employees and dependents, including fertility care and $0 copays for in-office mental health visits with in-network providers.
• Paid parental leave, generous paid time off increasing with tenure, and a 401(k) plan with employer matching.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• Fitness and wellness stipend, monthly cell phone reimbursement, commuter benefits, and company-sponsored Monday lunches in the office.
• Supportive, inclusive, and diverse work environment with a zero-tolerance policy for harassment.