Bilingual Enterprise Customer Success Manager

Location: Toronto, Canada; hybrid work with three days per week in the office and the remainder from home.

Base salary: $70,000–$80,000 CAD per annum plus 15% commission.

Company

hirify.global operates a marketplace and surplus food management solution connecting food businesses with consumers to reduce food waste and environmental impact.

What you will do

• Manage a portfolio of strategic enterprise partners from onboarding through expansion, optimizing meals saved and account value.
• Build and execute strategic account plans, lead Quarterly Business Reviews, and maintain relationships with senior stakeholders and store-level contacts.
• Analyze store data, forecast meal savings, identify risks, and develop resolution strategies.
• Lead client meetings, onboarding, training, and implementation of partner programs across multiple regions and launch stages.
• Present and expand the full product portfolio through consultative value-based selling, upselling, and cross-selling.
• Collaborate with Sales, Store Operations, and Marketing while improving documentation, processes, store coverage, and supply quality.

Requirements

• Bilingual proficiency in English and French.
• Previous experience in sales, customer success, business development, or account management, specifically selling to VP-level and more senior stakeholders; relevant industry experience includes food, hospitality, media, or technology.
• Strong accountability and the ability to manage and meet KPIs, including monthly meals-saved milestones.
• Excellent communication, listening, presentation, stakeholder engagement, and commercial skills.
• Experience solving complex business problems through value and solution selling, using data to influence decisions and expand partnerships.
• Experience managing pipelines and portfolios, driving partner engagement, loyalty, and account growth.
• Data analysis skills using raw data to create performance reports and projections and identify trends, opportunities, and issues.
• Experience with sales CRM, project management, and analysis tools such as Salesforce, Ninja, Looker, Asana, and Google Drive, including Sheets, Docs, and Slides.
• Proactive, solution-focused, curious, organized, detail-oriented, adaptable, collaborative, and comfortable with ambiguity.
• Enthusiasm for sustainability, food waste reduction, and environmental issues.

Nice to have

• Experience with value-based selling and/or the MEDDICC methodology.
• Bachelor’s degree in business, marketing, or a related field.

Culture & Benefits

• Hybrid work model with flexible work and time off.
• 20 paid vacation days per year, paid volunteer time, and paid parental leave with top-up support.
• Health insurance, RRSP matching, monthly ClassPass credits, additional parental leave, and additional days off beyond local legislation.
• Option to take an additional week of unpaid leave.
• Regular social events, team celebrations, office coffee and snacks, and employee resource groups including P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse ERGs.

Hiring process

• Submit a CV and cover letter in English.
• A member of the Talent Acquisition team will follow up within a few weeks.