Enterprise Customer Success Manager (Sustainability)

Location: Toronto, Canada; hybrid work with three days per week in the office and the remainder from home.

Base salary: CAD 70,000–80,000 per annum plus 15% commission. Actual salary may vary; additional bonus or commission structures may apply.

Company

hirify.global operates a global surplus food marketplace and food management solution that connects food businesses with consumers to reduce food waste and environmental impact.

What you will do

• Manage a portfolio of strategic Canadian enterprise partners from onboarding through expansion, optimization, and retention.
• Build and execute strategic account plans, lead QBRs and other client meetings, and maintain relationships with senior stakeholders and store-level contacts.
• Analyze store data to forecast meals saved, identify risks, create performance reports and projections, and develop resolution strategies.
• Provide consultative recommendations on food-saving practices and pitch the full product portfolio to expand categories, product adoption, and account value.
• Oversee client program implementation, train new stores, and coordinate launches across multiple regions and stages.
• Collaborate with Sales, Store Operations, and Marketing to improve store coverage, supply quality, partner experience, documentation, and team scalability.

Requirements

• Previous experience in sales, customer success, business development, or account management, specifically selling to VP-level and more senior stakeholders; relevant industry experience includes food, hospitality, media, or technology.
• Strong accountability and demonstrated ability to manage and meet KPIs.
• Excellent communication, listening, presentation, and stakeholder-engagement skills.
• Strong commercial acumen and assertiveness to drive deals forward.
• Proactive, solution-focused, growth-oriented, and curious mindset.
• Polished, detail-oriented, humble, collaborative, organized, and adaptable approach, including comfort with ambiguity.
• Data analysis skills for working with raw data, creating performance reports and projections, and identifying trends, opportunities, and issues.
• Project management, time management, documentation, and resource-management skills for meeting monthly meals-saved milestones and managing multiple launches.
• Enthusiasm for sustainability, food waste reduction, and environmental issues.
• Working knowledge of sales CRM, project-management, analysis, and collaboration tools, including Salesforce, Ninja, Looker, Asana, Google Sheets, Google Docs, and Google Slides.

Nice to have

• Experience with value-based selling and/or the MEDDICC methodology.
• Bachelor's degree in business, marketing, or a related field.

Culture & Benefits

• Values include winning together, raising the bar, keeping it simple, building a legacy, and caring.
• Hybrid work model with flexible work and time off, 20 paid vacation days, and paid volunteer time through the Shareback program.
• Paid parental leave with top-up support, additional parental leave and days off beyond local legislation, and an option for one additional week of unpaid leave.
• Health insurance and RRSP matching in Canada, plus monthly ClassPass credits.
• Regular social events, team celebrations, office coffee and snacks, and employee resource groups including P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse ERGs.

Hiring process

• Submit a CV and cover letter in English.
• A member of the Talent Acquisition team will contact shortlisted applicants within a few weeks.
• Reasonable accommodation is available throughout the application and interview process.