Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing a diverse portfolio of local businesses to drive growth and retention with an accent on strategic business reviews and churn prevention. Focus on maximizing platform adoption, analyzing ROI for SMBs, and collaborating with cross-functional teams to ensure client success.

Location: Remote (Buenos Aires, Argentina). International team members join as contractors. Team mostly operates in the Eastern Time Zone.

Company

hirify.global provides an all-in-one digital marketing service combining automated software and strategy experts to help SMBs expand their online presence.

What you will do

• Manage a diverse portfolio of 100+ local businesses, taking ownership of net retention rates.
• Lead regular strategic business reviews to demonstrate ROI and align solutions with client goals.
• Partner with Account Executives, Implementation Specialists, and Marketing Strategists to ensure seamless execution.
• Proactively identify churn risks and technical hurdles to ensure desired client outcomes.
• Champion the hirify.global platform to turn local business owners into long-term brand advocates.

Requirements

• 2+ years of experience as a CSM or Account Manager within a SaaS organization, Marketing Agency, or Tech Startup.
• Proven experience managing a high volume of clients, particularly small and medium businesses (SMBs).
• Strong verbal and written communication skills with the ability to build deep rapport with clients.
• Ability to work in a fast-paced environment and adapt quickly to changing priorities.
• Familiarity with CRM platforms, ideally Salesforce.
• Must be based in Buenos Aires or eligible to join as an international contractor.

Culture & Benefits

• Remote-first and distributed team work environment.
• Opportunity to have a high impact at a growing company helping SMBs.
• Virtual social events, including coffee chats and happy hours.
• Inclusive culture that values diversity and different perspectives.