Account Manager (SaaS)

Location: Remote from Sao Paulo, Brazil; the team mostly works in the Eastern time zone. International team members join as contractors.

Company

hirify.global combines automated software with dedicated marketing strategy experts to manage the digital marketing presence of small and medium-sized businesses.

What you will do

• Manage a diverse portfolio of 100+ local businesses and own client success and retention.
• Lead strategic business reviews, demonstrate platform value, analyze ROI, and align solutions with client goals.
• Collaborate with Account Executives, Implementation Specialists, Digital Marketing Experts, and Marketing Strategists.
• Identify churn risks and technical hurdles early, then drive solutions to achieve client outcomes.
• Increase adoption of the hirify.global platform and build long-term client partnerships.

Requirements

• 2+ years of experience as a Client Success Manager or Account Manager in a SaaS organization, marketing agency, or tech startup.
• Experience managing a high volume of clients; SMB experience is an advantage.
• Strong verbal and written communication skills with the ability to build rapport and long-term partnerships.
• Ability to work in a fast-paced environment, adapt to changing priorities, and challenge the status quo.
• Strong organization, follow-up, professionalism, honesty, and integrity.
• Familiarity with CRM platforms, ideally Salesforce.

Culture & Benefits

• Remote-first and distributed work environment.
• Opportunity to contribute to the growth of a company supporting SMB digital expansion.
• Virtual social events, including coffee chats and happy hours.
• Inclusive environment where employees are encouraged to contribute regardless of background or identity.