Service Desk Analyst

Location: McKinney, Texas, United States; hybrid work with primary duties at the Corporate office, support for branch locations, up to 25% travel, and after-hours on-call rotation.

Company

hirify.global operates corporate and branch locations supported by an Information Services team.

What you will do

• Provide Tier 1–2 technical support to users across corporate and branch locations.
• Respond to ITSM work orders and requests received by email, chat, text, phone, and voicemail within established SLAs.
• Document, track, prioritize, and resolve hardware and software incidents, escalating complex issues when required.
• Perform Active Directory account unlocks, password resets, and other user maintenance tasks.
• Support hardware and software deployments and participate in collaborative IT projects.
• Participate in after-hours on-call support and travel to company locations as needed.

Requirements

• High-school diploma or GED and at least three years of related desktop administration experience.
• Intermediate knowledge of Microsoft Windows and Microsoft Office, with experience troubleshooting computer hardware and software.
• Familiarity with mobile software, including iOS and Android.
• Ability to use systems administration, browser search, scripting, and automation tools for troubleshooting.
• Strong written and verbal communication skills, a valid driver's license, and willingness to work in office and warehouse environments.
• Ability to travel up to 25%, participate in after-hours on-call rotations, and lift, carry, push, or pull up to 25 pounds.

Nice to have

• Microsoft or CompTIA certifications, such as Azure Fundamentals, A+, or Network+.
• Experience with ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Desk.
• Support experience with Linux and macOS, basic cybersecurity knowledge, and scripting with PowerShell, Python, or Bash.
• Experience contributing to IT projects and strong conflict-resolution skills.
• English/Spanish bilingual fluency and a bachelor's degree in IT, Computer Science, or a related field.

Culture & Benefits

• Hybrid work environment combining office-based and remote work.
• Competitive weekly or bi-weekly pay and discretionary bonuses.
• 401(k) with company match and Employee Stock Purchase Plan.
• Paid vacation, sick, volunteer, holiday, birthday, and floating time off.
• Medical, dental, vision, flexible spending accounts, life insurance, and disability coverage, subject to eligibility.