IT Support Specialist

Location: Office - Boise, United States

Company

hirify.global provides analytics solutions and employs more than 700 people supported by an internal IT function.

What you will do

• Respond to help desk tickets and walk-up requests, troubleshoot Windows and macOS hardware and software issues, and escalate complex cases.
• Image, configure, deploy, repair, inventory, and asset-tag laptops, workstations, peripherals, displays, and AV equipment.
• Onboard devices with Windows Autopilot and Microsoft Intune.
• Manage Active Directory and Azure AD/Entra ID accounts, including password resets, unlocks, and group membership.
• Support Exchange and Microsoft 365 tasks such as shared mailboxes and distribution lists.
• Maintain knowledge base articles and SOPs, document recurring issues, and contribute to process improvements.

Requirements

• 1–2 years of experience in IT support, help desk, or a related role; internships and coursework count.
• Familiarity with Windows 10/11, macOS, and Microsoft 365, including Outlook, Teams, and SharePoint.
• Basic understanding of Active Directory, Azure/Entra ID, and user account management.
• Ability to set up and troubleshoot hardware, communicate clearly, prioritize multiple requests, and provide customer-focused support.
• Ability to lift up to 50 lbs.
• Degree or diploma in IT, Computer Science, or a related field, or equivalent hands-on experience or certifications.

Nice to have

• CompTIA A+ certification or progress toward it.
• Exposure to Intune, Autopilot, or Jamf.
• Scripting or command-line experience with PowerShell or Terminal.

Culture & Benefits

• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Work from anywhere for up to three weeks per year.
• Maternity and paternity leave.
• Paid time off and Volunteer Time Off.