Helpdesk Technician

Location: Los Angeles, CA, United States

Salary: $75,000–$105,000 annually

Company

hirify.global designs, builds, and operates low-cost uranium enrichment services in the United States to support nuclear fuel production and advanced energy systems.

What you will do

• Provide Tier 2 and Tier 3 technical support for Windows and Linux users across engineering and business operations.
• Administer Microsoft Intune for device configuration, patching, compliance, and endpoint security.
• Manage Azure / Entra ID identities, MFA, conditional access, and Microsoft 365 user and group administration.
• Support CAD, CAM, and CFD applications including SolidWorks, CATIA, ANSYS, and Siemens NX.
• Manage onboarding, offboarding, hardware provisioning, asset tracking, and inventory using ManageEngine or similar tools.
• Contribute to ITSM workflows, secure operations, documentation, and continuous improvement with systems and network teams.

Requirements

• 4+ years of experience in helpdesk, desktop, or IT support, including senior or Tier 2–3 responsibilities.
• Hands-on experience with Microsoft Intune, Azure / Entra ID, and Microsoft 365 administration.
• Proficiency in Windows and Linux environments, endpoint management, device compliance, and identity access control.
• Experience supporting engineering and manufacturing systems such as CAD, CAM, and CFD applications.
• Strong troubleshooting, communication, documentation, and operational-detail skills.
• Ability to work extended hours and weekends when necessary.

Nice to have

• Experience in manufacturing, engineering, or heavy industry settings.
• Familiarity with GCC High or similar secure operational environments.
• Experience with ManageEngine, ServiceNow, or other ITSM tools.
• Knowledge of PowerShell or other scripting for automation and reporting.
• Microsoft 365 desktop administration certification or equivalent.

Culture & Benefits

• Mission-driven, engineering-focused environment with an emphasis on urgency, accountability, and transparency.
• Full-time hires may be eligible for long-term incentives in the form of stock options.
• Medical, vision, and dental coverage may be available.
• Access to a 401(k) retirement plan.