IT Support Technician II

Location: Based in the Corsicana, Texas office with travel to the Waco location; some travel is required.

Company

hirify.global builds and operates digital infrastructure with a focus on technical execution and community partnership.

What you will do

• Resolve advanced hardware, software, endpoint, access, mobile-device, conferencing, printing, and workstation incidents for business, operational, remote, executive, and VIP users.
• Manage incidents through troubleshooting, user communication, fix validation, documentation, and escalation.
• Provide break/fix, provisioning, configuration, asset, and lifecycle support for devices, peripherals, printers, and meeting-room systems.
• Support deployments, upgrades, migrations, office moves, refresh cycles, testing, and post-deployment stabilization across regional facilities.
• Administer endpoint-management, Microsoft 365, mobile-device-management, conferencing, asset, and end-user support platforms.
• Improve site readiness, inventory accuracy, documentation, knowledge articles, procedures, and support quality while mentoring Level 1 technicians.

Requirements

• Associate’s degree in information technology or a related field, or an equivalent combination of education, certifications, and relevant experience.
• Three to five years of progressively responsible experience in IT support, endpoint support, field support, or service desk operations.
• Experience resolving intermediate to advanced end-user issues across multiple device and software categories.
• Experience administering support-related platforms during operational support or project execution.
• Working knowledge of endpoint support, Microsoft 365, device provisioning, user access, mobile devices, conferencing technologies, and hardware lifecycle support.
• Strong troubleshooting, customer-service, communication, organization, and documentation skills.

Culture & Benefits

• Full-time role with a base salary and bonus opportunity.
• Eligibility for equity incentive programs.
• 401(k) retirement plan with a company match.
• Multiple medical plan options, including company-paid plans.
• Gym memberships, pet insurance, childcare discounts, and other wellness benefits.