Product Technical Support Specialist (Medtech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Product Technical Support Specialist (Medtech): Providing critical technical guidance and support for cardiac management devices to patients and medical professionals with an accent on troubleshooting complex system issues and ensuring patient safety. Focus on delivering prompt resolutions via phone and email while maintaining strict regulatory compliance in a fast-paced environment.
Location: Hybrid in Pittsburgh, PA or Remote (US only)
Salary: $19.00–$23.00 per hour
Company
Medical Corporation is a global leader in medical devices and software designed to diagnose and treat serious cardiopulmonary and respiratory conditions.
What you will do
- Analyze and diagnose technical issues for patients and clinicians using troubleshooting techniques.
- Provide critical guidance during time-sensitive situations to ensure patient safety.
- Document customer interactions and report product deficiencies in accordance with regulatory guidelines.
- Educate users on proper product maintenance and usage.
- Collaborate with cross-functional teams to share insights and suggest product improvements.
- Provide 24/7 back-up support for patient and clinician inquiries.
Requirements
- Must be based in the United States
- Availability to work 24/7 shifts, including at least one weekend day
- Training period requires M-F 8:00 AM – 4:30 PM ET availability for 8-10 weeks
- Proven experience in product support or a customer-facing role
- Strong communication skills with the ability to explain technical issues to non-technical users
- Technical aptitude for troubleshooting complex systems
Nice to have
- Experience in the medical, safety, or life-saving products industry
- Experience with CRM systems and knowledge bases
- Fluency in Spanish
- Medical or clinical background
Culture & Benefits
- Comprehensive benefits plans including health and wellness programs
- Opportunity to work for a company recognized as a top manufacturer and healthy employer
- Mission-driven environment focused on saving lives
- Supportive culture valuing innovation and self-motivation
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