Senior Program Manager (Patient Services Operations)

Location: On-site in the Pittsburgh, PA office; the posting also lists New York, NY.

Company

hirify.global is a healthcare technology company building products that make prescriptions more accessible and affordable, including BlinkRx and Quick Save.

What you will do

• Lead end-to-end client onboarding and launch execution across Growth, Product, Engineering, Operations, and other partner functions.
• Define scopes, timelines, dependencies, project plans, and operational readiness requirements through go-live and stabilization.
• Prepare Patient Services Operations for product and feature launches through requirements translation, stakeholder alignment, and change management.
• Manage governance across concurrent workstreams, including status reporting, risk and issue management, escalations, executive reporting, and change control.
• Own operations-related client and field escalations, conduct root cause analysis, and drive durable cross-functional remediation.
• Improve and standardize onboarding, launch, and delivery frameworks to increase speed, cost efficiency, reliability, quality, and scalability.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 6+ years of experience in program management, project management, operations, product operations, or related roles in fast-paced, high-growth environments.
• Experience leading multiple complex cross-functional initiatives end-to-end while managing interdependent workstreams, stakeholders, and deliverables.
• Technical fluency across Operations, Product, Engineering, Growth/Sales, Data, and Knowledge Management.
• Strong systems thinking, data-driven problem solving, risk management, stakeholder communication, and ability to drive alignment without direct authority.
• Experience managing escalations, conducting root cause analysis, and leading structured cross-functional remediation.

Nice to have

• Healthcare or pharmacy industry experience.
• Experience scaling onboarding or operational frameworks in a live production environment.
• Track record of improving speed, cost, or quality through structured process design.
• Familiarity with lean or continuous improvement methodologies.

Culture & Benefits

• Collaborative, cross-functional environment focused on improving healthcare access and affordability.
• Opportunity to support services used by millions of patients.
• Culture of continuous learning, curiosity, and operational innovation.
• Equal opportunity workplace that values diversity.